Right of Return
If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order, provided that:
- The product has not been used.
- It shows no signs of wear or damage.
- All original tags and packaging remain intact.
- The product is returned in the same condition in which it was received.
- A valid tracking number is provided for the return shipment.
Items that are used, damaged, altered, incomplete, or missing their original packaging will not be accepted and will not be eligible for a refund.
All returns must be approved in writing by the Margaret’s Charms customer support team before they are sent back. Packages returned without prior authorisation may be refused and returned to the sender at the customer’s expense.
Damaged or Defective Products
Any damage or defect must be reported within 7 days of receiving your order.
Your request must include:
- Your order number.
- A clear description of the issue.
- Clear photographs of the product and its packaging.
We reserve the right to request additional information where necessary.
If the defect cannot be sufficiently verified, or if it is determined to have resulted from improper use, normal wear and tear, accidental damage, or mishandling after delivery, Margaret’s Charms is not obligated to provide a refund or replacement.
Incorrect Product Received
If you receive an incorrect item, please contact us within 7 days of delivery and provide:
- Your order number.
- The name of the product ordered.
- The name of the product received.
- Clear photographs of the item received.
If the returned product does not match the information or photographs submitted with the claim, we reserve the right to deny the request.
Return Shipping Costs
If a return is made for personal reasons, including a change of mind, ordering error, or incorrect selection, all return shipping costs are the responsibility of the customer.
Returns must be sent using a tracked shipping service. Packages returned without a valid tracking number will not be eligible for a refund.
Margaret’s Charms is not responsible for return shipments that are lost, damaged, delayed, or incomplete. We strongly recommend using a reliable courier and retaining your proof of postage until the return has been fully processed.
Original shipping and handling charges are non-refundable unless required by applicable law.
Refunds
Refunds are processed only after the returned product has been received, inspected, and approved by our team.
Please allow up to 10 business days for an approved refund to be processed.
If the product has decreased in value because of use, damage, alteration, missing packaging, or missing components, we reserve the right to refuse the refund or reduce the refunded amount proportionally to the loss in value.
Approved refunds will be issued to the same payment method used for the original purchase. Margaret’s Charms is not responsible for delays caused by the customer’s bank or payment provider after the refund has been issued.
Order Cancellation
Orders cannot be cancelled once they have been placed, as they may be transmitted immediately to our logistics and fulfilment system for processing.
If a customer refuses delivery of a package, the customer may be responsible for any return shipping, handling, processing, and logistics costs incurred as a result.
Refusing delivery does not automatically qualify an order for a refund. Any refund will be considered only after the package has been returned, received, and inspected.
Fraud and Abuse Protection
Margaret’s Charms takes fraud prevention seriously. We reserve the right to:
- Refuse returns in cases of repeated, suspicious, misleading, or abusive behaviour.
- Restrict or permanently close a customer account.
- Request additional identity verification or proof of ownership of the payment method used.
- Challenge false claims or unjustified payment disputes.
- Seek compensation where an abusive or fraudulent chargeback causes financial loss.
- Report suspected fraud to payment providers, financial institutions, or relevant authorities.
Customers who submit false claims, return a different product, initiate unjustified chargebacks, or engage in return fraud may be permanently restricted from purchasing from our store.
Contact Us
For all return, refund, damaged-product, or incorrect-item requests, please contact our customer support team before returning anything:
📧 info@margaret-charms.com
Our team will review your request and provide return authorisation and instructions where applicable.
